Black Week? Not with us! We prefer to bring color to the season and celebrate the biggest special of the year with you: the Colorful Weeks! 🌈

And because colorful basics are even more fun, we're throwing in a freebie with your order:

🧦 From €50 spent: a free pair of socks of your choice (even wool socks!)
📦 From €75 spent: free shipping (DE/AT)
🧡 From €120 spent: a free long-sleeved shirt of your choice (Classic solid color, Stripy, Tighty, or Polo)
💛 From €170 spent: a free Kindness Sweater (never happened before!)

No better deal coming. While supplies last. The same amounts apply in CHF in Switzerland.

As soon as you have reached the respective minimum order value (€50, €120 or €170), you can select your free gift directly in your shopping cart under "Choose your free gift!".

1. Select your desired freebie there. 
2. Select your size.
3. Click “Add”.
4. Your freebie will then automatically be added to your cart free of charge. 💜

You do not need a discount code for this.

🚨 Important: Your freebie will not be selected automatically. Please add it to your cart yourself via the freebie selection in the cart before completing your order. Additionally, check during checkout to make sure it appears in the order confirmation.

As soon as you have reached the respective minimum order value, you can choose your free goodie directly in the shopping cart 🎁

• From €50 purchase value: a pair of socks of your choice for free (even wool socks!)
• From €120 purchase value: a long-sleeved shirt of your choice for free (classic solid color, Stripy, Tighty or Polo)
• From €170 purchase value: a Kindness Sweater for free (that's never happened before! 😱)

If the goodie selection is not displayed to you, please briefly check whether your shopping cart has reached the corresponding minimum order value and secure your goodie that way! 😍

Note: You have reached the minimum order value, but the goodie selection is still not displayed to you? Don't panic! Simply remove an item from your shopping cart and add it again. After that, you should be able to select your free goodie. 😊

Get one free gift with every order. On orders of €170 or more, you can choose a long-sleeved shirt instead of the sweatshirt. Sets are excluded from the free gift offer. Only while supplies last.

Your free gift cannot be exchanged.

To ensure your free gift remains free even after a return, the value of the items you keep must still meet the respective minimum order value:

🧦 From €50: one free pair of socks
🧡 From €120: one free long-sleeved shirt
💛 From €170: one free Kindness Sweater

If your order value falls below the respective minimum order value due to the return, we will deduct the regular price of the free gift from your refund. 

📦 Important reminder:
If you return an item, please report all returned items in our returns portal, including your free gift if you return it with your order.

Germany:

• Order >75€ = free delivery
• Otherwise 3.90€

Austria:

• Order >75€ = free delivery
• Otherwise 4.90€

Other EU countries (incl. United Kingdom and Switzerland) 

• Order >139€ = free delivery
• Otherwise 8.00€
  

Note: For deliveries to Switzerland and the United Kingdom, additional import duties such as customs duties or VAT may apply. These are not included in the purchase price or shipping costs at checkout and are charged by the respective customs authority or shipping provider. Please note that these fees are your responsibility. 🙏

Within the EU, we deliver to the following countries:
Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary

Outside the EU, we deliver to Switzerland and the United Kingdom.

Please note: For deliveries to Switzerland and the United Kingdom, additional import duties such as customs or VAT may apply. These are not included in the purchase price or shipping costs at checkout and are calculated by the respective customs authority or shipping service provider. Please note that these fees are your responsibility.

Within Germany and to Switzerland, your order will be shipped with DHL. Within the EU (incl. United Kingdom), your order will be shipped with UPS.

We pack your order as quickly as possible. 😊

Germany: Your order usually arrives within 4 to 6 business days. (Shipped via DHL)

Europe: Shipments within Europe take approximately 5 to 7 business days. (Shipped via UPS) 

For special launch promotions or international shipments, it may occasionally take a few days longer.

A quick note about Colorful Weeks: 🌈 We are particularly busy during our promotion. Therefore, it may occasionally take a little longer for your order to arrive. Of course, we are doing everything we can to get your new favorite basics on their way to you as quickly as possible. Thank you for your patience! 🧡

This is completely normal 😊  This means we have already created your shipping label, but your package has not yet been scanned at the DHL depot.

Our packages are collected in bulk, so it can take a few days for the tracking information to update.

If the status hasn't changed after more than 5 days, simply contact us briefly at customer@popeia.de. We will look into it right away ☺️

We will automatically send you a shipping confirmation email as soon as your package leaves our warehouse 📦

It’s best to quickly check your spam folder 😇

We send you the order confirmation immediately after you place your order. If you haven’t received either of the two emails, there may have been a small typo in your email address. 

You received an order confirmation but still haven’t received a shipping confirmation? Then we are probably still packing your order, and it will be on its way to you soon.

If you’re unsure, just send a quick message to customer@popeia.de with your name and order number. We’ll look into it for you right away 🧡

It is important to us that you feel completely comfortable in your new basics. If something doesn't fit quite right, you can easily return your order to us within 30 days. The only important thing is that the items are unworn and unwashed.

You can easily register your return via our returns portal. Further information about returns or exchanges can be found here 😊

If you have any questions, simply send us a message at customer@popeia.de.

Generally, the costs for the return are to be borne by you. 

Exception: For popeia underwear items, a free return policy applies within 30 days of receiving the order, provided that the items are unworn. Each item comes individually wrapped in paper. If you try on the items, we ask that you only open one item per size. Please note: Free returns only apply to orders from Germany.

Oops, got the wrong size? It happens 😊

Simply register your exchange via our returns portal and send the item back to us. As soon as your return has arrived at our warehouse and been inspected, we'll ship out the new size!

In Germany, the exchange is completely free for you. We cover both the return shipping costs and the shipping of the new size. To do this, you can generate a free return label in the final step and download it directly.

Important: For an exchange, your basic must still be unworn and unwashed.

Would you prefer a different color or a completely different basic?

Here's how you can choose a new product:

1. Log in to the returns portal with your email address and order number
2. Select the item you would like to exchange
3. Select "Revocation/Refund" and provide a reason, for example "I don't like the color"
4. Click on "Return 1 item"
5. Then select "Select new products" and choose your desired basic 🌈
6. Generate a return label and send your package back

The amount from your original order will be credited directly towards the new product. We cover the shipping costs for your new product within Germany.

Simply register your return in our returns portal and follow the individual steps 😊  

Returns from Germany:
You can create a DHL return label for €4.50 there. We will automatically deduct the amount from your refund. Shipping is therefore insured and your package will arrive safely with us 📦

This applies to orders placed directly in our shop.

Returns from the EU, Switzerland and the United Kingdom:
For this, we recommend our paid shipping label, which you can download in the returns portal. The costs are between €8 and €15 depending on the country and shipping provider (DHL or UPS)  Alternatively, you can of course organize the return yourself and send your package to the address specified in the portal.

Important for returns from Switzerland: In order for your return to pass through customs without any problems and arrive with us without additional fees, your package must be clearly marked as a return.

This is what your package should look like:

• Place the shipping label clearly visible on the outside of the package
• Mark the package as "Return" or "Returned goods"
• Place the return slip or a note with your order number in the package
• Make sure that no invoice is attached to the outside of the package

💕 Tip: Based on experience, we recommend creating the shipping label directly through our returns portal. This way, your return is automatically marked correctly and arrives safely with us.

Once an item has been worn or washed, we can no longer accept it as a return.

Therefore, it is best to try new items on without getting them wet first, so you can decide completely stress-free whether everything fits 😊 

If everything is still unworn and unwashed, you can simply exchange or return the basics via our returns portal.

As soon as your return has arrived at our warehouse, we will inspect it and issue a refund within up to 7 business days.

You will automatically receive an email as soon as we have issued the refund ✨

For this, we recommend our paid return label, which you can create and download in the returns portal. The cost is between €8 and €15, depending on the country and shipping carrier (DHL or UPS). Alternatively, you can, of course, arrange the return yourself and send your package to the address provided in the portal.

Important for returns from Switzerland: For your return to pass through customs without any problems and arrive with us without additional fees, your package must be clearly marked as a return.

Your package should look like this:

• Place the shipping label clearly visible on the outside of the package
• Mark the package as “Return” or “Returned goods”
• Place the return slip or a note with your order number inside the package
• Make sure that no invoice is attached to the outside of the package

💕 Tip: Based on experience, we recommend creating the shipping label directly through our returns portal. This way, your return is automatically marked correctly and arrives safely with us.

Oh no, that obviously shouldn't happen! Super sorry about that. 🙈

But don't worry: we'll get this sorted!

Simply report the wrong delivery or complaint in our returns portal and upload a few photos there. We'll take a look at it right away and get back to you with a free return label . 😊

Here's how:
Please select "Exchange for the same item due to wrong delivery or complaint" in the portal and then choose the appropriate reason.

As soon as the return has arrived and been inspected, we will send you the correct product or a replacement part right away.

Thank you very much and sorry again! 🧡

That might sound worrying at first, but don't worry! As soon as we have received and inspected your return, we will automatically notify Klarna. Klarna will then adjust your payment directly—this can take approximately 1–2 business days after your return has been processed. 😊

If you are unsure when your return arrived, please contact us briefly at customer@popeia.de or check your return's tracking information.

To ensure you enjoy your basics for a long time, we recommend gentle care. You can always find detailed instructions on the care label inside the product or directly on the product page under “Washing tips”. 🫧

We’ve summarized the ideal washing instructions for you here:

Socks: 

• Wash your socks at a maximum of 30°C with a delicate detergent and at a maximum spin speed of 800 rpm.
• It’s best to wash them with similar colors and avoid tumble drying.

Wool socks: 

• Wool is naturally antibacterial and often cleans itself just by airing out, so you don’t need to wash them after every wear.
• If you do wash them, use a wool wash cycle or hand wash at a maximum of 30°C with a gentle wool detergent and a maximum spin speed of 800 rpm.
• Please dry them flat, reshape them if necessary, and do not tumble dry.

Merino wool scarves and beanies:

• We recommend not washing our merino wool items at all. In most cases, airing them out is perfectly sufficient.
• If you do wash them, use a wool wash cycle or hand wash (better safe than sorry) at a maximum of 30°C with a gentle wool detergent.
• Please dry them flat, reshape them if necessary, and do not tumble dry. 

Shirts, Sweaters & Tops: 

• Wash your basics at a maximum of 30°C with a delicate detergent and at a maximum spin speed of 800 rpm.
• It’s best to wash them with similar colors and avoid tumble drying. This keeps the colors vibrant for longer ✨

Our tip: Wash the basics in a laundry bag (this prevents them from rubbing against other harder materials and keeps them soft for longer)! 😍

We have prepared a detailed Size Guide for you, featuring photos of real people in various sizes. This will give you a good idea of how the pieces fit and allow you to compare the measurements with one of your favorite items at home if you're unsure. ☺️

In addition, you'll find an individual size guide directly on the product page for all our tops. It's really helpful for choosing the right size.

Sustainability and fair working conditions are very important to us. That is why we produce exclusively in Europe and keep transport routes as short as possible.

Our socks, shirts, sweaters and tops are made in Portugal. We produce our scarves and beanies in Germany.

We are Anna and Sara, the founders of popeia. Anna comes from Würzburg, while Sara is originally Swiss. We met at The Female Company, sharing the dream of one day building something of our own. 

With popeia, we want to not only inspire more empathy but also create better, more sustainable, and more beautiful basics 💪

The idea came about quite simply while buying socks for the year: standing in front of the fast-fashion rack, we felt like we only had a choice between cheap polyester socks or boring multi-packs in black. It was clear: this is where we’ll make a difference and add more color! 🌈

You can find out more about our mission here. 

The name is inspired by "Popeye". In our version, popeia stands for the female form of the superhero, who has superpowers even without spinach 💪

She stands for an authentic, empathetic personality who stands up for others and does good.

An important part of popeia is supporting women's shelters. For every order placed on popeia.de, we donate a new pair of socks to a women's shelter.

We keep track of the orders and every few months deliver several boxes of socks to one or more women's shelters.

Do you have a concept store or a fashion store and would like to offer our products in your shop? Then simply send us an email with a few words about your store and concept to customer@popeia.de and we'll see together if it's a good fit. 😊

Do you work at a women's shelter and would like to receive a sock donation? Please also contact us at customer@popeia.de and we'll see how we can support you.

Would you like to become part of our popeia product tester community and help decide what the next basics will look like? Simply send us a WhatsApp message at +49 152 59 668 555. We develop products together, test new items, and gather feedback.

Are you a content creator and interested in working with popeia? Then feel free to send us an email at hello@popeia.de and tell us a little bit about yourself and your profile.