FAQ

popeia is turning 5 and we’re celebrating with you! 🎂🎈

During our Birthday Weeks, you’ll get a free gift with your order:

🧦 Spend €50: Get a pair of socks of your choice for free
👕 Spend €120: Get a long-sleeveshirt of your choice for free (including all solid-color, striped, Tighty- and Polo long-sleeve shirts)

As soon as your cart reaches the required minimum spend (€50 or €120), a pop-up will automatically appear in your cart.

1. Choose your preferred gift.
2. Select your size.
3. Click “Add”.
4. Your gift will then be added to your cart for free. 💜

You don’t need a discount code.

🚨 Important: Your free gift won’t be selected automatically. Make sure to add it to your cart via the pop-up before completing your order.

The option to choose your free gift will appear as soon as your cart reaches the required minimum order value:

🧦 Free socks from €50
👕 Free longsleeve from €120

So make sure your cart has reached the minimum order value and don’t forget to add your free gift!😍

Your free gift cannot be exchanged.

To keep your gift free, your order must still meet the required minimum spend after a return. This means you’ll need to keep items worth at least €50 for a free pair of socks or €120 for a free longsleeve.

If your order value falls below the respective minimum after your return, the regular retail price of the free gift will be deducted from your refund.

📦 Important reminder:
When making a return, please register all items you’re sending back in our returns portal, including your free gift if you’re returning it too.

Germany:

• Orders over €75 = free shipping
• Otherwise €3.90
  

Austria:

• Orders over €75 = free shipping
• Otherwise €4.90
  

Other European countries (including the United Kingdom and Switzerland):

• Orders over €139 = free shipping
• Otherwise €8.00

Within the EU, we ship to the following countries:

Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic and Hungary.

Outside the EU, we ship to Switzerland and the United Kingdom.

Please note: Orders shipped to Switzerland and the United Kingdom may be subject to additional import charges such as customs duties or VAT. These charges are not included in the purchase price or shipping costs at checkout and are calculated by the local customs authorities or shipping provider. Any additional fees will need to be covered by you.

Orders within Germany and to Switzerland are shipped with DHL. Orders within the EU and to the United Kingdom are shipped with UPS.

We’ll pack your order as quickly as possible. 😊

Germany: Your order will usually arrive within 2 to 3 business days. (Shipping with DHL)

Europe: Orders within Europe usually take around 3 to 5 business days. (Shipping with UPS)

During special launches or for international orders, delivery may occasionally take a few days longer.

That’s completely normal 😊 At this stage, we’ve already created your shipping label, but your parcel hasn’t been scanned at the DHL depot yet.

Our parcels are collected in batches, so it can take a few days before the tracking status updates.

If the status hasn’t changed after more than 5 days, feel free to contact us at customer@popeia.de. We’ll check it for you right away! ☺️

We’ll automatically send you a shipping confirmation by email as soon as your parcel leaves our warehouse 📦

It’s worth taking a quick look in your spam folder too 😇

We send your order confirmation immediately after you place your order. If you haven’t received either email, there may be a small typo in your email address. This can happen, for example, if an old email address was automatically used through PayPal.

You received an order confirmation but haven’t received a shipping confirmation yet? Then we’re probably still packing your order and it should be on its way to you soon.

If you’re unsure, just send us a quick email at customer@popeia.de with your name and order number. We’ll check it for you right away 🧡

It’s important to us that you feel completely comfortable in your new basics! If something isn’t quite right, you can easily return your order to us within 30 days. The only important thing is that the items are unworn and unwashed. You can find all the information here 😊

If you have any questions, just send us a message to customer@popeia.de.

Oops, picked the wrong size? It happens 🤭

Simply register your exchange through our returns portal and send the item back to us. As soon as your return arrives at our warehouse and has been checked, we’ll send you the new size straight away!

In Germany, exchanges are completely free of charge. We cover both the return shipping costs and the shipping costs for your new size. ✨

Would you prefer a different colour or a different product?

Here’s how to exchange it:

1. Log in to the returns portal using your email address and order number.
2. Select the item you would like to return.
3. Select “Refund” and choose a reason, for example “I don’t like the colour.”
4. Click “Return 1 item.”
5. Then select “Choose new products” and pick the product you’d like instead 🌈
6. Create your free return label and send your parcel back to us.

The amount from your original order will be applied directly to the new product. We’ll cover the shipping costs for your new product.

Simply register your return in our returns portal and follow the steps 😊

Returns from Germany

You can create a DHL return label for €4.50 directly in the portal. The amount will automatically be deducted from your refund.

This way, your return is insured and your parcel will make its way safely back to us 📦

This applies to orders placed directly through our online shop.

Returns from the EU, Switzerland and the United Kingdom

You can download a paid return label through our returns portal. Depending on the country and shipping provider (DHL or UPS), the cost is between €8 and €15.

Alternatively, you can arrange the return shipping yourself and send your parcel to the address provided in the returns portal.

Important for returns from Switzerland

To make sure your return is processed correctly by customs and reaches us without any additional charges, your parcel must be clearly marked as a return.

Here’s what to do:

1. Attach the shipping label clearly visible to the outside of your parcel.
2. Mark the parcel as “Return” or “Returned goods”.
3. Include the return form or a note with your order number inside the parcel.
4. Make sure there is no invoice attached to the outside of the parcel.

From experience, we recommend creating your shipping label directly through our returns portal. This ensures that your return is labelled correctly and reaches us safely. 😊

Once an item has been worn or washed, unfortunately we can no longer accept it as a return.

We therefore recommend trying on your new pieces before washing them, so you can take your time deciding whether everything fits 🙂

As long as everything is still unworn and unwashed, you can easily exchange or return your basics through our returns portal.

As soon as your return arrives at our warehouse, we’ll check it and issue your refund within up to 7 business days.

You’ll automatically receive an email as soon as your refund has been processed ✨

If you’re sending your return from Austria or Switzerland, you can download a paid return label through our returns portal. Depending on the country and shipping provider (DHL or UPS), the cost is between €8 and €15.

Alternatively, you can arrange the return shipping yourself and send your parcel to the address provided in the returns portal.

Important for returns from Switzerland

To make sure your return is processed correctly by customs and reaches us without any additional charges, your parcel must be clearly marked as a return.

Here’s what to do:

1. Attach the shipping label clearly visible to the outside of your parcel.
2. Mark the parcel as “Return” or “Returned goods”.
3. Include the return form or a note with your order number inside the parcel.
4. Make sure there is no invoice attached to the outside of the parcel.

From experience, we recommend creating your shipping label directly through our returns portal. This ensures that your return is labelled correctly and reaches us safely. ☺️

Oh no, that definitely shouldn’t happen 🙈 We’re super sorry!

Simply register the incorrect item or damaged item through our returns portal and upload a few photos. We’ll take a look and get back to you with a free return label 🙂

Here’s how it works:

In the portal, select “Exchange for the same item due to incorrect delivery or complaint” and then choose the reason that best applies.

As soon as your return has arrived at our warehouse and has been checked, we’ll send you the correct product or a replacement straight away 🧡

To keep your basics looking and feeling great for as long as possible, we recommend gentle care. 😌✨

You’ll always find the exact care instructions on the care label inside your product or directly on the product page under “Washing Tips”.

Socks

• Wash your socks at a maximum of 30°C using a mild detergent and a spin cycle of no more than 800 rpm.
• We recommend washing them with similar colours and avoiding the tumble dryer.

Wool socks

• Wool often freshens up simply by airing it out, so you don’t need to wash your wool socks after every wear.
• When washing them, use a wool cycle or hand wash at a maximum of 30°C, with no more than 800 rpm, and use a gentle wool detergent.
• Dry them flat and do not tumble dry.

Merino wool scarves and beanies

• Ideally, we recommend not washing our merino wool pieces at all. Simply airing them out is usually enough.
• If you do want to wash them, use a wool cycle or hand wash, just to be on the safe side, at a maximum of 30°C with a gentle wool detergent.
• Dry them flat and do not tumble dry.

Shirts, sweaters and tops

• Wash your Basics at a maximum of 30°C using a mild detergent and a spin cycle of no more than 800 rpm.
• We recommend washing them with similar colours and avoiding the tumble dryer.

Tip for making your Basics last even longer 💕

A laundry bag protects the fabric from rubbing against rougher materials in the washing machine and helps your basics stay soft for longer 😌

We’ve created a detailed Size Guide featuring photos of real people wearing different sizes, so you can get a good idea of how our pieces fit.

You’ll also find an individual Size Guide directly on the product page for all our tops. It’s super helpful when choosing the right size for you. ☺️

Sustainability and fair working conditions are incredibly important to us. That’s why we produce exclusively in Europe and keep transportation distances as short as possible.

Our socks, shirts, sweaters and tops are made in Portugal.

Our scarves and beanies are made in Germany.

We’re Anna and Sara, the founders of popeia. Anna is from Würzburg and Sara was born in Switzerland. We met while working at The Female Company and quickly realised that we shared the same dream: to build something of our own one day. 💪

With popeia, we not only want to inspire more empathy, but also create better, more sustainable and more beautiful basics 🧦

The idea actually started with something very simple: our annual sock shopping trip. Standing in front of a fast-fashion shelf, it felt like the only options were cheap polyester socks or boring multipacks in black. 🙈

That was the moment we knew: we can do better and bring some colour into the mix! 🌈

You can find out more about our mission here.

The name is inspired by Popeye.

In our version, popeia represents the female version of the superhero, who has plenty of superpowers even without spinach 💪

She stands for an authentic and empathetic personality who cares about others and wants to do good.

Supporting women’s shelters is an important part of popeia.

For every order placed on popeia.de, we donate one brand-new pair of socks to a women’s shelter.

We keep track of all orders and, every few months, deliver several boxes of socks to one or more women’s shelters. 🧡

Do you have a concept store or fashion store and would like to stock our products? Simply send us an email with a few words about your store and concept to customer@popeia.de, and we’ll see if we’re a good match.

Do you work at a women’s shelter and would like to receive a sock donation? You can also contact us at customer@popeia.de, and we’ll see how we can support you.

Would you like to join our popeia product testing community and help shape what our next Basics look like? Simply send us a WhatsApp message to +49 152 59 668 555. That’s where we develop products together, test new pieces and collect your feedback.

Are you a creator and would like to collaborate with popeia? Feel free to send us an email at hello@popeia.de and tell us a little about yourself and your profile.